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Terms of Use

Last updated: May 2024

Please read these Terms of Use carefully before using the soft-forest.com website operated by Soft Forest.

Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Use of Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website:

  • In any way that violates any applicable national or international law or regulation
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
  • To impersonate or attempt to impersonate Soft Forest, a Soft Forest employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website

Services

Soft Forest provides pet care services including but not limited to grooming, walking, sitting and training. All services are subject to availability and may vary by location. Prices listed on this website are indicative and may be subject to change.

Booking and Cancellation

When you submit an enquiry through our website, you are expressing interest in our services. A booking is not confirmed until you receive written confirmation from us.

Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee of up to 50% of the service price.

Pet Health and Safety

You must ensure that:

  • Your pet is up to date with all required vaccinations
  • Your pet is free from contagious illnesses at the time of service
  • You disclose any behavioural issues, health conditions or special needs your pet may have
  • Your pet is appropriately treated for fleas and parasites

Liability

While we take every reasonable precaution to ensure the safety and wellbeing of pets in our care, Soft Forest cannot be held liable for:

  • Pre-existing health conditions that may manifest during service
  • Injuries that occur as a result of your pet's own behaviour
  • Illness contracted from other animals in legitimate group settings
  • Loss or damage to collars, leads or other accessories

Our liability is limited to the fee paid for the specific service where an issue arose.

Intellectual Property

The content on this website, including but not limited to text, graphics, logos, images and software, is the property of Soft Forest and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without prior written consent.

Links to Other Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Soft Forest. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Indemnification

You agree to defend, indemnify and hold harmless Soft Forest and its employees, contractors, agents and affiliates from and against any claims, damages, obligations, losses, liabilities, costs or debt arising from your use of the website or your violation of these Terms.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms, please contact us at [email protected].

softforest

Dedicated pet care professionals serving families across the United Kingdom. Where compassion meets expertise.

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