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Privacy Policy

Last updated: May 2024

Soft Forest ("we", "us", or "our") operates the soft-forest.com website. This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.

Information Collection and Use

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Your name
  • Email address
  • Address and postcode
  • Information about your pets
  • Service preferences

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To communicate with you about bookings and appointments
  • To send you updates about your pet's care sessions

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Information Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure of your data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

softforest

Dedicated pet care professionals serving families across the United Kingdom. Where compassion meets expertise.

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